salju Casino & Sportsbook FAQ

No. We permit one account per person, verified by national ID during KYC. If we detect multiple accounts registered to the same individual, we will close the duplicate accounts and may forfeit any balance. This applies regardless of whether you use different emails or phone numbers. If you have lost access to an existing account, contact our support team to recover it rather than creating a new one. We enforce this rule to protect all users on salju and to comply with anti-fraud and gaming regulations.

During account creation on salju, you provide your full name, national ID number, email address, mobile phone number, and create a password. We use this information to verify your identity (KYC), confirm your jurisdiction, and set up SMS notifications for withdrawals and security alerts. Your phone number must be a valid Indonesian number for SMS verification. Once your account is created, you can log in immediately, but you cannot withdraw or place certain bets until KYC is complete — this typically takes a few hours to one business day.

When you request a withdrawal on salju, we review it during our standard operating hours. Typical withdrawal requests are reviewed within a verification window — this is not instantaneous and may take several hours. We confirm your identity and check that your requested amount does not exceed your account balance. Once approved, the funds are sent to your registered payment method (DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer to e-wallet, mobile banking, local payment, online payment). The final arrival time depends on your payment processor — bank transfers typically clear within 1–2 business days, while mobile wallet transfers may be faster. You will receive an SMS confirmation once the withdrawal is processed.

If your deposit or withdrawal does not complete, do not attempt to repeat the transaction immediately. Check your account balance on salju and your payment method to confirm whether the funds moved. If your deposit shows as failed but the payment processor charged you, contact your bank or payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) first — they may have the transaction record. If you confirm the payment was sent but your salju balance was not credited, or if a withdrawal was submitted but not received, contact our support team with your transaction ID, date, and amount. We will investigate and correct the issue or instruct your payment provider to reverse the charge.

We at salju offer live betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, and Bundesliga matches. We also cover international tournaments, MotoGP, and badminton events. Markets include match result (win/draw/loss), handicap, over/under goals, first-goal scorer, and various live-in-play bets. Odds are updated in real time during matches. Not all markets are available for every event — availability depends on the match status and liquidity. Check the salju platform for the current list of available markets for any fixture you are interested in.

Our loyalty programme on salju rewards regular activity with tier progression and benefits. As you place bets and make deposits, you earn points that move you through tiers (Bronze, Silver, Gold, Platinum). Each tier unlocks perks such as bonus offers, priority support, and enhanced odds on selected markets. Your tier resets periodically — check the loyalty page in your account for current tier status, required points for the next level, and active benefits. Tier benefits are not guaranteed and may change at our discretion. Points do not have cash value and cannot be transferred; they are tied to your account on salju.

We at salju collect your personal data (name, ID, email, phone, address) during registration and KYC to verify your identity and comply with anti-money-laundering regulations. Your data is encrypted and stored securely. We do not sell your data to third parties. We may share your data with payment processors (such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), fraud-detection services, and regulatory bodies if required by law. You can request a copy of your data or request deletion where applicable — read our Privacy Policy for details. Your password is never stored in plain text and cannot be recovered by support staff; if you forget it, you must reset it yourself via the login page.

You can contact our support team via the email address listed in your account settings on salju. Response times vary depending on volume — we aim to reply to all support requests during our standard operating hours. For urgent account issues (suspected fraud, security breach, or locked account), use the "Report a problem" link on the login page to expedite your request. When contacting us, include your username, the date and time of the issue, and a detailed description. Do not share your password in any email. For questions about our jurisdiction policy or legal notices, contact our legal team — the address is provided in your account settings and on our Legal notice page.