salju Privacy Policy

This page describes what we collect when you use salju and how we keep that data protected. We take data security seriously and are transparent about how your information is handled. When you create an account, deposit funds, or play games on our platform, you provide personal details. We explain below what we collect, why we need it, and who may access it.

Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate. We collect only the information necessary to verify your identity, process your payments, prevent fraud, and keep records of your account activity. We do not sell your personal data to marketing companies or third-party brokers. We may share limited information with our payment processors, banking partners, and legal authorities when required by law or court order.

Your data security is our responsibility. We encrypt your personal information in transit and at rest. Your password is never stored in plain text and is never transmitted to you unencrypted. We conduct regular security audits to ensure our systems meet industry standards. If you have questions about your privacy on salju, contact our support team during active gaming hours.

What data we collect on salju

When you sign up for salju, we collect your email address, full name, date of birth, and national ID number. This information is required to verify your identity and comply with Know Your Customer (KYC) regulations. We may ask you to upload a photo of your ID so we can confirm that the document matches your submitted details. We also collect your phone number so we can send you account notifications and withdrawal confirmations via SMS.

When you make a deposit on salju, we record the payment method you used (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, and the timestamp. When you withdraw funds, we record the destination account details (for bank transfers) or your e-wallet ID. We keep a complete transaction history in your account so you can review every deposit, withdrawal, spin, and bet placed. We do not store your full credit card number or bank account details—our payment processors handle that securely on their systems.

How we use your data on salju

We at salju use your personal data for several purposes. First, we verify your identity through KYC to confirm you are of legal age and in a jurisdiction where our services are permitted. This protects both you and us from fraud and unauthorized access. Second, we use your data to process your deposits and withdrawals—your receiving bank needs your account details to credit your withdrawals, and our payment processors need your information to confirm your identity and prevent money laundering. Third, we keep records of all your activity for compliance purposes. These records help us investigate disputes, respond to regulatory inquiries, and provide you with a transparent account history.

We also use your data to send you notifications. We send SMS messages when your deposit confirms, when we process your withdrawal, or when new markets or games are available on salju. We send email alerts for important account changes, password resets, and security notifications. You can disable push notifications in your account settings, but we will still email you critical security updates. We do not use your data for marketing emails or third-party advertisements unless you explicitly consent.

Data retention and deletion on salju

We retain your personal data as long as your account remains active on salju. This allows us to maintain your transaction history and respond to any account-related inquiries. If you close your account, we retain your data for a minimum of five years to comply with legal and regulatory obligations—particularly anti-money-laundering regulations that require us to keep records for auditing purposes. After this retention period, we securely delete or anonymize your personal data unless we are required by law to keep it longer.

Your transaction history and spin records are kept indefinitely as part of our platform's audit trail. These records do not contain sensitive personal information like your ID number or bank account details—only timestamps, amounts, and game outcomes. If you request deletion of your account data, we will delete your profile details but retain anonymized transaction records for compliance.

Our data sharing and third-party processors on salju

We do not sell your personal data to third parties. However, we share limited information with our payment processors and banking partners to process your deposits and withdrawals. When you make a deposit via QRISe-walletor bank transfer, the receiving bank or payment provider receives your account details (name and account number) to complete the transaction. These partners are bound by confidentiality agreements and use your data only to process your payment.

We may also share your data with legal authorities if required by law—for example, if law enforcement issues a court order or if we are required to report suspicious activity under anti-money-laundering regulations. We will comply with such requests transparently and notify you unless legally prohibited from doing so. Our servers may be located outside Indonesia (in cloud infrastructure operated by third-party hosting providers), which means your data may be stored in data centres in other countries. These providers are contractually obligated to maintain your data security according to industry standards.

Cookies and tracking on salju

Our salju platform uses cookies to improve your experience. Session cookies allow you to remain logged in on your phone or desktop without re-entering your password on every page load. These cookies expire when you close your browser. We also use cookies to remember your language preference and gaming history so we can show you relevant games and markets.

We do not use cookies for tracking behavior across websites or sharing data with advertisers. Our analytics are internal only—we track how often games are played and which markets are most popular so we can improve our platform. We do not install third-party trackers or pixels that follow your activity outside salju. You can disable cookies in your browser settings, but this may affect your ability to log in or remember your preferences.

Your rights and data requests on salju

You have the right to access all personal data we hold about you on salju. Log in to your account and view your profile, KYC verification status, and complete transaction history anytime. If you want a formal export of your data in a portable format, contact our support team and we will provide it within standard review windows. You also have the right to request correction of any inaccurate information in your profile.

If you believe your data has been misused or breached, contact our support team immediately. We investigate all data breach reports and will notify you and regulatory authorities as required by law. You also have the right to request deletion of your account data, though we may retain records for legal compliance purposes as outlined above. Our support team is available during active gaming hours to answer privacy questions and process data requests.

Security measures we use on salju

We encrypt all personal data using industry-standard encryption (AES-256 or equivalent) both in transit (when transmitted between your phone and our servers) and at rest (when stored on our systems). Your password is hashed using a cryptographic function; we do not store it in plain text and cannot recover it. If you forget your password, we send you a reset link via email so you can create a new one.

We also use optional two-factor authentication via SMS OTP. When enabled, you receive a unique code on your phone each time you log in from a new device. This prevents unauthorized access even if someone obtains your password. Our network infrastructure is protected by firewalls and intrusion detection systems. We conduct regular penetration testing and security audits by independent third parties to identify vulnerabilities before they can be exploited.

Updates to our privacy policy on salju

We may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or security measures. When we make material changes, we notify you by email and in-app notification at least 30 days in advance. Your continued use of salju after the notification period constitutes acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed of any changes to how we handle your data.

If you have any questions about our privacy practices on salju or how we handle your data, contact our support team. We are available during active gaming hours to address privacy concerns and clarify our policies. You can also reach out to our data protection officer if you have formal complaints or requests related to how we process your personal information.

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